Shipping policy

Thank you for shopping with JaneBrown. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • United States: 3–7 business days
  • Canada: 3–7 business days
  • United Kingdom: 3–7 business days
  • Australia: 3–7 business days
  • Europe: 7–7 business days
  • Other International Destinations: 3–7 business days

Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
We may also offer free shipping on qualifying orders during special promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package's journey.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delayed or Lost Packages

If your order is significantly delayed or appears lost in transit, please contact our support team. We will work with the shipping carrier to investigate and help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your request and provide an appropriate solution.

Contact Us

If you have any questions about your order or our shipping policy, please contact us.

Email: contact@janebrownglobal.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT, UTC+0)

Thank you for choosing Janebrown. We appreciate your trust and look forward to serving you.